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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janelle Marie

Janelle Marie

July 9, 2026

5  out of  5
rating by Janelle Marie
"Great experience working with Fran from start to finish. The entire process of switching my auto insurance was seamless, quick and efficient. She explained everything thoroughly and was always quick to respond to any questions. Thank you for all of the help!"
We responded:
"Janelle Marie, thank you for taking the time to leave us a review! I'm happy to hear that your transition to our insurance was smooth and efficient. It's great to know everything was explained thoroughly and that your questions were answered quickly. We're always here if you need anything else!"
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Kevin Brown

July 9, 2026

5  out of  5
rating by Kevin Brown
"Great experience. I have had to file a couple claims unfortunately over the years. Nick and his team have always made the experience as smooth as possible. It has always been a pleasure."
We responded:
"Kevin, thank you for taking the time to leave us a review! I'm happy to hear that we've been able to make the claims process smooth for you over the years. It's always a pleasure working with you. Let us know if we can help with anything else!"
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Joann Encarnacion

July 3, 2026

5  out of  5
rating by Joann Encarnacion
"I have had such a wonderful experience so far with Nick Romo - State Farm Insurance Agent. I needed to get insurance for a new vehicle so I could go the same day and register the car. Serenity was super friendly and helpful. Serenity took the time to explain everything and answer any questions I had. I was able to go that day, get the car on the road and start driving. Thank you Serenity! Everyone I have ever dealt with so far has been friendly, patient and professional. I have and will continue to recommend Nick Romo - State Farm Agent to all my friends, family and colleagues ."
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Brian Hofstetter

July 2, 2026

5  out of  5
rating by Brian Hofstetter
"Serenity was very helpful and gave me a great rundown of the insurance policy! Super competent and kind!"
We responded:
"Brian, thank you for taking the time to leave us a review! I'm glad to hear that Serenity was able to provide you with a clear and helpful explanation of your insurance policy. We appreciate your kind words and are here if you need anything else!"
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Travis Donselman

June 23, 2026

5  out of  5
rating by Travis Donselman
"Awesome experience with Fran. I came in for help submitting my paperwork for a life insurance payout. Even though I was not a client, Fran generously gave of her time to help me, easily an hour. She made multiple phone calls on my behalf and took care of all the paperwork. Much appreciated! Even more appreciated was her professionalism, sincere desire to help, and friendliness. Based on my experience, I would without hesitation go to them or recommend them to others. Thanks, Fran and Nick!"
We responded:
"I really appreciate you taking the time to share this, Travis. Dealing with a life insurance payout involves a lot of moving parts, and Fran wanted to make sure you weren't left figuring it out on your own. She is highly dedicated, and taking an hour out of her day to make those phone calls and clear out the paperwork is exactly how she operates. Thank you for the solid shout-out, and know that our doors are always open if you ever need us down the road."
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sceptre155

June 18, 2026

5  out of  5
rating by sceptre155
"Super helpful and easy to work with."
We responded:
"Thank you! I'm happy to hear that you found our team super helpful and easy to work with. We strive to make your experience as smooth as possible. Let us know if we can help with anything else!"
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Regina Allen

June 11, 2026

5  out of  5
rating by Regina Allen
"I got a quote for automobile insurance from Frances Rendino. She is very knowledgeable and pleasant to deal with. I purchased the auto insurance that she quoted and am looking forward to working with her as my new insurance agent."
We responded:
"Thank you, Regina! I'm glad you had a great experience getting your insurance with us. We're excited to have you on board and are here to help whenever you need. Don't hesitate to reach out if you need anything!"
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Pedro Nunez (R2Detour)

June 4, 2026

5  out of  5
rating by Pedro Nunez (R2Detour)
"I had a great experience. Nick was very pleasant, and Fran was a sweetheart. Coming from NYC, I can tell you that the whole thing was pain free, pretty straightforward. So I give them props for that."
We responded:
"Pedro, thank you for taking the time to leave us a review! I'm glad to hear that your experience with us was smooth and straightforward. We appreciate your support!"
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T Brewster

June 2, 2026

5  out of  5
rating by T Brewster
"Nice team of people. I called their office, Fran picked up the phone and within 5 minutes had the information I needed via email. Efficient, helpful and personable. Go see Nick at State Farm for your auto and home insurance needs. Never hurts to get a quote!"
We responded:
"T Brewster, thank you for taking the time to leave us a review! I'm glad to hear that Fran was able to assist you quickly and efficiently. We strive to provide helpful and personable service to everyone who contacts our office. We appreciate your recommendation and are here to help with any of your insurance needs. Don't hesitate to reach out if you need anything!"
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Heather Youngs

May 27, 2026

5  out of  5
rating by Heather Youngs
"Wonderful to work with for all insurance needs!"
We responded:
"Thank you, Heather! I'm happy to hear that you've had a great experience with us for your insurance needs. We strive to make things easy and straightforward for everyone. We appreciate your support!"
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jennilie brewster

May 27, 2026

5  out of  5
rating by jennilie brewster
"I had a great experience working with Frances to get the best deal possible for me."
We responded:
"Thank you, Jennilie! I'm happy to hear that Frances was able to help you find a great deal. Our team is dedicated to providing the best service possible. We appreciate your support!"
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Zoe Branchini

May 26, 2026

5  out of  5
rating by Zoe Branchini
"Fran was great! Very helpful and answered all my questions:-)"
We responded:
"Hey Zoe, thank you for the review! I'm glad you found the help you needed and got your questions answered. We always aim to ensure everyone feels supported and informed. We appreciate your support!"
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Hannah Darhower

May 21, 2026

5  out of  5
rating by Hannah Darhower
"Serenity was a genuine breath of fresh air from the moment I called in, through the entire process of even doing a conference call with another insurance agency. The anxiety that comes along with even just contacting an insurance company can truly be physically straining to people. Not a single thing about my time with StateFarm has caused for any type of stress. I cannot thank the NickRomos team enough for having my back the way you do!
5 stars isnt enough for you guys<3"
We responded:
"Thank you, Hannah! I'm really happy to hear that Serenity made your experience so stress-free and pleasant. We understand how daunting insurance matters can be, and we're committed to making things as smooth as possible for you. We appreciate your kind words and support! So glad you're part of our office family."
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Raghu Yalamanchili

May 19, 2026

5  out of  5
rating by Raghu Yalamanchili
"Serenity Love has been very prompt in responding to my request to send the insurance information to my lender (Bank of America)."
We responded:
"Thank you, Raghu, for sharing your experience! I'm glad to know that your request for insurance information was handled promptly. Our team is committed to providing efficient service. If you need anything else, feel free to reach out!"
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Joe Cole

May 18, 2026

5  out of  5
rating by Joe Cole
"Fran was very helpful and quick. The process was pleasant and painless. Would recommend!"
We responded:
"Thank you, Joe! I'm glad the process was smooth and enjoyable for you. We appreciate your recommendation and are here to assist with any insurance needs you might have. Let us know if there's anything else we can do for you!"
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Reed Mizener

May 15, 2026

5  out of  5
rating by Reed Mizener
"Fran was very helpful setting me up with a new insurance policy which saved me money! She relayed all of the information for my new policy very well and I would highly recommend using state farm services."
We responded:
"Thank you for your review, Reed! I'm glad you found our service helpful in setting up your new insurance policy and saving money. We appreciate your recommendation and are always here to assist with any of your insurance needs. Thanks for choosing us!"
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Owen McCarthy

May 15, 2026

5  out of  5
rating by Owen McCarthy
"Very easy to do and everything was handled well. Fran was a big help!!!"
We responded:
"Thank you for your feedback, Owen! I'm happy to hear that everything went smoothly and that Fran was able to assist you effectively. We appreciate your support and are here if you need anything else!"
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kiana Reynolds

May 12, 2026

5  out of  5
rating by kiana Reynolds
"He was pretty quick with my glass claim very helpful"
We responded:
"Kiana, thank you for your feedback! I'm happy to know that your claim was handled quickly and that you found the service helpful. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"
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kathleen Strickland

May 11, 2026

5  out of  5
rating by kathleen Strickland
"I called and spoke with Serenity because I am getting a new car and had some questions. she helped me get my insurance card and a binder in no time at all. Very helpful and super friendly
Serenity also helped make sure I got a good price."
We responded:
"Thank you, Kathleen, for sharing your experience! I'm happy to know you received efficient and friendly assistance with your new insurance. It's wonderful that you got a good price too. If there's anything else you need, just let us know!"
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Gregory Francis

May 7, 2026

4  out of  5
rating by Gregory Francis
"Fran was super helpful,she made the process seem very seamless , nice doing business with the company!"
We responded:
"Thank you for your feedback, Gregory! I'm glad the process felt seamless for you. We appreciate your business and are here to help with any future needs. Let us know if there's anything else we can do for you!"
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Shelly Ahart

May 6, 2026

5  out of  5
rating by Shelly Ahart
"Nick takes the time to customize your insurance needs. Have been with him for years."
We responded:
"Thank you, Shelly! I'm glad to hear that your insurance needs have been well taken care of over the years. Your loyalty is truly appreciated. If there's anything else we can help with, just let us know!"
Profile photo of Farooq Warraich

Farooq Warraich

May 4, 2026

5  out of  5
rating by Farooq Warraich
"Excellent guidelines I appreciate and recommend as well"
We responded:
"Thank you, Farooq! I'm happy to know you found our guidelines helpful and appreciate your recommendation. If you have any questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Profile photo of Keun Synhavong

Keun Synhavong

May 1, 2026

5  out of  5
rating by Keun Synhavong
"The ladies in the office was very polite and helpful. We live in WA state and my daughter live in NY. They made everything easy and smooth to transfer my policy."
We responded:
"Thank you, Keun! I'm happy to hear that our team was able to assist you and your daughter with the policy transfer. We strive to make the process as seamless as possible for our customers. If there's anything else we can do for you, just let us know!"
Profile photo of Joe Welklin

Joe Welklin

April 29, 2026

5  out of  5
rating by Joe Welklin
"Fran made signing up very easy."
We responded:
"Thank you, Joe! I'm happy to know the sign-up process was easy for you. We appreciate your feedback and are here to help with any insurance needs you may have. Let us know if there's anything else we can assist with!"
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Michael Xu

April 27, 2026

5  out of  5
rating by Michael Xu
"Great pricing and insurance policy. Excellent help from Fran"
We responded:
"Hey, Michael! Thank you for letting us know about the great pricing and your renter's insurance policy. We appreciate you sharing your experience. It’s great to hear the policy met your expectations and offered solid value. We’re glad the support you received made a difference during your experience."