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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michael McGuire

Michael McGuire

November 5, 2025

5  out of  5
rating by Michael McGuire
"I needed to get auto insurance set up for a new car. I needed to get the paperwork quickly I called for an appointment, and spoke with Fran. She offered to see me immediately. She took care of everything. She is knowledgeable, and very professional! I had a great experience, and highly recommend Fran, and this agency."
We responded:
"Thank you, Michael! I'm happy to hear that Fran was able to assist you promptly and professionally with your auto insurance needs. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Christine Marchuska

November 4, 2025

5  out of  5
rating by Christine Marchuska
"Absolutely thrilled with our experience! My husband and I have worked with State Farm reps Nick and Catrina Roma for our auto, motorcycle, and boat/recreational insurance, and they are exceptional. Their attention to detail is unmatched—they proactively review our coverage, explain options clearly, and consistently find the best policies at the best prices for our family. They’re responsive, knowledgeable, and genuinely invested in protecting what matters to us. It’s rare to find this level of service and care. Five stars without hesitation—highly recommend Nick and Catrina!"
We responded:
"Christine, thank you so much for your wonderful feedback! I'm happy to hear that you and your husband have had such a positive experience with our office. Our dedication to providing detailed and attentive service is something we truly value. If there's anything else we can do for you, just let us know. Thanks for choosing us!"
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Tim Reynolds

October 31, 2025

5  out of  5
rating by Tim Reynolds
"Fran was awesome"
We responded:
"Thank you, Tim! I'm happy to hear that Fran provided you with awesome service. Our team is dedicated to delivering the best experience possible. If you need anything else, feel free to reach out!"
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Brandon Morey

October 30, 2025

5  out of  5
rating by Brandon Morey
"Had to have my son put on our insurance since he just got his license. Fran was extremely helpful with the whole process and even found some discounts to help us out. Very happy with the whole process."
We responded:
"Thank you, Brandon! I'm glad to hear that Fran was able to assist you with adding your son to your insurance and finding some discounts. We appreciate your feedback and are happy you had a positive experience with us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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rebecca grant

October 28, 2025

5  out of  5
rating by rebecca grant
"I could not get into the app no matter what I did. I tried absolutely everything the website said. Finally, I called the office only to find that the information the had for my account was not quite what I could find on my end. After some time, we finally got it sorted out. Such wonderful and patient help!"
We responded:
"Thank you, Rebecca! I'm happy to hear that our team was able to assist you with the app issue and provide the support you needed. We appreciate your patience and understanding throughout the process. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Jessica LeCuyer

October 24, 2025

5  out of  5
rating by Jessica LeCuyer
"Always have a great and conclusive experience with this insurance company. Every time I’ve called to need to some help they have been readily available even the customer service. I recommend these guys to everyone I can. I’ve never been happier."
We responded:
"Thank you, Jessica! I'm happy to hear that you've consistently had a positive experience with us. It's wonderful to know our team has been readily available whenever you've needed assistance. Your recommendations mean a lot to us. Let us know if there's anything else we can do for you!"
Profile photo of Jazz Connection

Jazz Connection

October 21, 2025

5  out of  5
rating by Jazz Connection
"Fran did an excellent job setting up my homeowners policy. She also made some adjustments to my car insurance after we discussed my current needs. It was a pleasure working with her!"
We responded:
"Thank you, Jazz Connection! I'm happy to hear that Fran provided excellent service while setting up your policy and adjusting your insurance. It's wonderful to know you enjoyed working with her. If you need anything else, feel free to reach out!"
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karen hom

October 16, 2025

5  out of  5
rating by karen hom
"Fran was efficient, thorough, and answered all my questions. An easy call to make!"
We responded:
"Thank you, Karen! I'm glad to hear that Fran was able to assist you efficiently and thoroughly. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Ashley Ulacco

October 10, 2025

5  out of  5
rating by Ashley Ulacco
"I’ve always had a good experience with State Farm! And this time calling in to add a vehicle to the policy was no exception. Thank you Fran! This switch saved us money by combining both household vehicles and our home policy :) a win!"
We responded:
"Ashley, thank you for sharing your positive experience! I'm glad Fran was able to assist you and help you save by combining your policies. It's wonderful to know that you're satisfied with our service. Let us know if there's anything else we can do for you!"
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Rayne

October 9, 2025

5  out of  5
rating by Rayne
"Fran was great today!!"
We responded:
"Thank you, Rayne! I'm happy to hear that Fran provided you with great service today. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Joseph Devine

October 8, 2025

5  out of  5
rating by Joseph Devine
"Fran was very nice and very helpful."
We responded:
"Thank you, Joseph! I'm happy to hear that Fran was able to assist you so well. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of jeff avery

jeff avery

October 8, 2025

5  out of  5
rating by jeff avery
"I had the best service ever.fran is the greatest."
We responded:
"Thank you, Jeff! I'm glad to hear you had excellent service from Fran. Our team is committed to top-notch support, and it's great to know Fran impressed you. If you need anything else, feel free to reach out!"
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Dennis Zevotek

October 3, 2025

5  out of  5
rating by Dennis Zevotek
"Fran is super"
We responded:
"Thank you, Dennis! I'm happy to hear that Fran provided you with excellent service. We appreciate your feedback and are always here to assist with any insurance needs you may have. Thanks for choosing us!"
Profile photo of Richard Conover

Richard Conover

September 29, 2025

5  out of  5
rating by Richard Conover
"Very impressed with the information with the insurance agent. Frances Rendino is the best."
We responded:
"Thank you, Richard! I'm happy to hear that you were impressed with the information provided. Frances is indeed fantastic, and I'm glad she could assist you. If you have any more questions or need further assistance, feel free to reach out!"
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Black Jiren

September 29, 2025

5  out of  5
rating by Black Jiren
"Fran was very helpful top tier customer Service she had no problem doubling down on the information for me I thought I didn’t want it and she help me want it"
We responded:
"Thank you! I'm happy to hear that Fran provided you with such excellent service. It's great to know she was able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Tammy Raner Webster

Tammy Raner Webster

September 26, 2025

5  out of  5
rating by Tammy Raner Webster
"Absolutely amazing customer service. Fran is amazing to work with!"
We responded:
"Thank you, Tammy! I'm happy to hear about your positive experience with Fran. Our team is dedicated to providing exceptional service, and it's great to know Fran made such a positive impact. If you need anything else, feel free to reach out!"
Profile photo of Tracey Peabody

Tracey Peabody

September 26, 2025

5  out of  5
rating by Tracey Peabody
"Fran took lots of time helping me getvthe right coverage. Great people. Highly recommend. Thanks Fran!!"
We responded:
"Thank you, Tracey! I'm happy to hear that Fran was able to assist you in finding the right coverage. We appreciate your recommendation and are grateful for your support. If you need anything else, feel free to reach out!"
Profile photo of Bert Adams-Kucik

Bert Adams-Kucik

September 22, 2025

5  out of  5
rating by Bert Adams-Kucik
"I want to send a huge thank you to Fran at Nick Romo State Farm Insurance. She was very helpful to me, as I navigated the changing of auto coverage and assisting in getting me the needed documents in timely manner. Pleasant from start to finish, she answered all my questions and left me feeling reassured that it was all covered. The group has provided me with excellent service for my home owners and multiple auto coverage. Highly recommend working with Nick Romo State Farm!"
We responded:
"Thank you, Bert, for your wonderful feedback! I'm delighted to hear that Fran was able to assist you effectively with your coverage changes and provide the necessary documents promptly. It's great to know that you feel reassured and satisfied with the service for your coverage. We truly appreciate your recommendation and are here for any future needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Jean Garofoli

Jean Garofoli

September 16, 2025

5  out of  5
rating by Jean Garofoli
"Nice, efficient, price competitive. Fran was super great!"
We responded:
"Thank you, Jean! I'm happy to hear you found our service efficient and competitive. Fran will be delighted to know you appreciated her efforts! Let us know if there's anything else we can assist you with."
Profile photo of Arezoo S

Arezoo S

September 16, 2025

5  out of  5
rating by Arezoo S
"I had an appointment with Frances to go over of insurance policies and purchase my car insurance. She is very friendly and explained all the details. I enjoyed the process!"
We responded:
"Arezoo, thank you for sharing your experience! I'm happy to hear that Frances made the process enjoyable and provided clear explanations. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Profile photo of David Dewey-Wright

David Dewey-Wright

September 16, 2025

5  out of  5
rating by David Dewey-Wright
"Prompt call back to swap vehicles on my insurance. Professional and courteous. Thank you!"
We responded:
"David, thank you for your feedback! I'm happy to hear that you received a prompt call back and found our service professional and courteous. Let us know if there's anything else we can assist you with!"
Profile photo of Leo

Leo

September 16, 2025

5  out of  5
rating by Leo
"Fran is the is best .. great help appreciated her so much for helping,,"
We responded:
"Thank you, Leo! I'm glad to hear that Fran was able to assist you so well. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Lir Dahl

Lir Dahl

September 12, 2025

5  out of  5
rating by Lir Dahl
"The entire team is great and always very responsive. Fran especially made my experience very pleasant and she got me everything that I needed done within a 15 minute phone call. Very good service and rates!"
We responded:
"Thank you, Lir! I'm happy to hear that you had a pleasant experience with our team, especially with Fran's assistance. We strive to provide responsive service and are glad you found our rates and service satisfactory. If you need anything else, feel free to reach out!"
Profile photo of Jesse Steve

Jesse Steve

September 9, 2025

5  out of  5
rating by Jesse Steve
"Serenity was so attentive… She even handled me well when I was essentially refusing to deal with anybody except Nick… And I can be a pain in the butt too;) Saved money. Smooth transition. Clean and responsive and direct communication. Would hire . 5 stars So Nick , if you see this, I am requesting that serenity also sign this year’s Christmas card:) Thanks guys. We love our State Farm team"
We responded:
"Thank you, Jesse! I'm happy to hear about your positive experience with Serenity and the team. It's great to know that the transition was smooth and communication was clear. I'll be sure to pass along your kind words to Serenity! We appreciate your support and are here for any other needs you may have. Let us know if there's anything else we can do for you!"
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Brenda Thorp

September 4, 2025

5  out of  5
rating by Brenda Thorp
"Every one is good"
We responded:
"Thank you, Brenda! I'm happy to know you had a positive experience with our team. If you ever need anything else, feel free to reach out!"