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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Keun Synhavong

Keun Synhavong

May 1, 2026

5  out of  5
rating by Keun Synhavong
"The ladies in the office was very polite and helpful. We live in WA state and my daughter live in NY. They made everything easy and smooth to transfer my policy."
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Joe Welklin

April 29, 2026

5  out of  5
rating by Joe Welklin
"Fran made signing up very easy."
We responded:
"Thank you, Joe! I'm happy to know the sign-up process was easy for you. We appreciate your feedback and are here to help with any insurance needs you may have. Let us know if there's anything else we can assist with!"
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Michael Xu

April 27, 2026

5  out of  5
rating by Michael Xu
"Great pricing and insurance policy. Excellent help from Fran"
We responded:
"Hey, Michael! Thank you for letting us know about the great pricing and your renter's insurance policy. We appreciate you sharing your experience. It’s great to hear the policy met your expectations and offered solid value. We’re glad the support you received made a difference during your experience."
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Elizabeth Torti

April 24, 2026

5  out of  5
rating by Elizabeth Torti
"Fran was so helpful, quick, and efficient!!!! So grateful for their quick and reliable service!"
We responded:
"Elizabeth, thank you for your feedback! I'm happy to hear that Fran provided you with quick and efficient service. We truly appreciate your trust in us. Reach out anytime if you need further assistance!"
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agm032064

April 20, 2026

5  out of  5
rating by agm032064
"Fran was very helpful in comparing rates. No pressure just facts. I appreciate her time and expertise. Her picture should be on the review page. Thanks Fran."
We responded:
"Thank you! I'm glad you found the assistance helpful and informative. We appreciate your suggestion about the review page. If there's anything else you need, just let us know!"
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Ro Hamilton

April 17, 2026

5  out of  5
rating by Ro Hamilton
"Fran has been a tremendous support and fantastic resource on my latest mission to minimize my monthly insurance costs while maintaining the same coverage :) With her knowledge and insight I was able to save great money, and she’s a delight to work with. Super grateful to have her here in our community 🥰 Big thanks to Fran, I’m happy to be with a great agent & team here in Ithaca! update 04/26 - Big thanks to Serenity, as well!!! 🥰"
We responded:
"Thank you for your review, Ro! I'm so happy to hear that Fran was able to assist you in reducing your monthly insurance costs while keeping your coverage intact. Her expertise and dedication truly make a difference. We're grateful to have you as part of our community in Ithaca. If you need anything else, feel free to reach out!"
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Michael Henry

April 16, 2026

5  out of  5
rating by Michael Henry
"My conversation with Serenity was pleasant. It was like speaking with a close friend. Serenity took the time to explain, making sure that I understood everything. I have been with Nick Romo for over 5 years and never had a problem. I intend to stay. A great agent!!"
We responded:
"Thank you, Michael! I'm glad to know you're happy with everything. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
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Colleen Hunt

April 15, 2026

5  out of  5
rating by Colleen Hunt
"Nick and his team are some of the most kind and professional people I have ever worked with. I was going through a really rough time in my life and also dealing with a major issue with another insurance company. I called Nick's office and spoke with Catrina, and she was incredibly helpful. Within minutes, she had my home and auto insurance switched over to State Farm for me. I have been with them for about a year now and haven't had any issues at all. Their kindness and support really meant a lot to me, and I won't forget it. I would definitely recommend them!"
We responded:
"Thank you so much, Colleen! I'm really happy to hear that our team, especially Catrina, was able to assist you during a challenging time. It's wonderful to know that our support and service have made a positive impact on your experience. We truly appreciate your recommendation and are here for any future needs you may have. Thanks for choosing us!"
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guang hua jin

April 10, 2026

5  out of  5
rating by guang hua jin
"fran was helpful during the claim process"
We responded:
"Guang, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Ithaca."
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Xuan Meng

April 9, 2026

5  out of  5
rating by Xuan Meng
"Professional service without any complaints when customers deal with the car dealer switch delivery date few times. Always help the customer try to get the best offer . Love is Best !"
We responded:
"Thank you, Xuan, for sharing your experience! I'm glad to hear that our team provided professional service and assisted you with the delivery date changes. We always aim to help our customers get the best offers. If there's anything else you need, feel free to reach out!"
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Jiawei Chen

April 7, 2026

5  out of  5
rating by Jiawei Chen
"Fran is being very nice and helpful!"
We responded:
"Thank you, Jiawei, for your feedback! I'm glad to know you found our service helpful. Our team is committed to providing excellent support. If you need anything else, feel free to reach out!"
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Shawn Moyer

April 3, 2026

5  out of  5
rating by Shawn Moyer
"Fran was a huge help! Thanks Fran!"
We responded:
"Shawn, thank you for your review! I'm happy to hear that Fran was able to assist you so well. Our team is dedicated to providing excellent service. Let us know if there's anything else we can do for you!"
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Wanda Grunberg

April 1, 2026

5  out of  5
rating by Wanda Grunberg
"Fran was very helpfully and patient with me great experience"
We responded:
"Thank you, Wanda! I'm glad you had a great experience with our team. We appreciate your feedback and are here to help with any of your insurance needs. If there's anything else we can assist with, just let us know!"
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Sam Miller

April 1, 2026

5  out of  5
rating by Sam Miller
"Fran did an amazing job with helping me set up my boaters insurance she was super patient with me while I gathered all my information and answer all questions I had"
We responded:
"Thank you, Sam! I'm glad to know you had a positive experience setting up your insurance. Your satisfaction is important to us. If there's anything else we can help with, just let us know!"
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Masi

March 31, 2026

5  out of  5
rating by Masi
"Thank you guys so much for all your help all these years. You are great at remembering us individually and knowing us by name. Always efficient, kind and helpful!"
We responded:
"Masi, thank you for your wonderful feedback! I'm happy to know that our team's personalized service and efficiency have made a positive impact over the years. We truly appreciate your continued trust and support. Let us know if there's anything else we can do for you!"
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Denise Stribula

March 28, 2026

5  out of  5
rating by Denise Stribula
"Such a pleasure talking to an informative young lady. She was knowledgeable about the needs I would need for car insurance."
We responded:
"Thank you, Denise! I'm glad you had a positive experience with our team. It's wonderful to know you received the information needed for your insurance. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Angel Rivera

March 25, 2026

5  out of  5
rating by Angel Rivera
"Fran and Serenity were outstanding as they help us so much. World class service and we are thankful for them helping us."
We responded:
"Angel, thank you for your fantastic feedback! I'm happy to know that our team provided you with world-class service and made a positive impact. If there's anything else you need, just let us know!"
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Nicole Bright

March 24, 2026

5  out of  5
rating by Nicole Bright
"I have been with State Farm for many years and have never had any complaints, but TODAY I must recognize the OVER & BEYOND attention and customer care that was provided to me by Serenity Love at my State Farm brokers office. I recently bought a brand new vehicle (2025 Honda CRV) and out of nowhere I had a crack in my windshield. I have no idea how it happened, but because I am very concerned about my vehicle warranty and wanting the repairs done correctly, I reached out to my local office for guidance. Serenity helped me every step of the way and made sure the MY NEEDS and requests were handled with the upmost professionalism and care! I feel heard and appreciated! Because of her attention and care, I will forever be grateful to be a State Farm customer."
We responded:
"Thank you, Nicole, for your feedback! I'm glad to hear about the outstanding service you received. It's great to know that your concerns with your new vehicle's windshield were addressed with such care and professionalism. Your satisfaction is very important to us, and we're grateful to have you as a valued State Farm customer. If there's anything else you need, just let us know!"
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Timothy Rorick

March 24, 2026

5  out of  5
rating by Timothy Rorick
"The service was very professional throughout the process. Timely and courteous."
We responded:
"Thank you for your review, Timothy! I'm happy to hear that you found our service professional and timely. We strive to provide courteous assistance to all our customers. If you need anything else, feel free to reach out!"
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Donna K Sullivan

March 22, 2026

5  out of  5
rating by Donna K Sullivan
"Very thorough in Nick's explanation of Humana benefits."
We responded:
"Thank you, Donna! I'm happy to hear that you received a thorough explanation. Our office is dedicated to ensuring you have a clear understanding of your options. If there's anything else you need, just let us know!"
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aj riese

March 20, 2026

5  out of  5
rating by aj riese
"Had to make a claim after hitting a deer and they worked well and quickly with the place I requested to have the repairs done and I was back driving my vehicle within a week."
We responded:
"Thank you, AJ, for sharing your experience! I'm happy to hear that the claim process was smooth and efficient, and that you were back on the road so quickly. If you need anything else, feel free to reach out!"
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Anthony Moore

March 19, 2026

5  out of  5
rating by Anthony Moore
"After battling through State Farms AI robot, we were transferred to Serenity at their local agent. Serenity is AMAZING omg! Her quote annihilated the other three we got. She made it super simple and much less invasive, she guarded our personal info making sure it wasn’t sold to others. Our rate was based on great coverage to protect all involved should there be an accident. And she gave us her number to contact dicectly with questions or concerns, saves us not fighting AI for extensions to speak with someone. Serenity is AWESOME! Yay State Farm! Promote her or have her cloned!"
We responded:
"Thank you, Anthony! I'm so happy to hear about your great experience with Serenity. It's wonderful that she offered a competitive quote and took care of your personal information. I'll definitely pass along your praise to her. If you ever have more questions or need anything else, just let us know!"
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Chris

March 18, 2026

5  out of  5
rating by Chris
"Nice people. Fran helped."
We responded:
"Thank you, Chris! I'm glad you had a positive experience with our team. We appreciate your feedback and are here if you need anything else."
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sunshine

March 18, 2026

5  out of  5
rating by sunshine
"I was very pleased with the overall application process to help setup the beacon, Fran was very helpful thank you very much."
We responded:
"Thank you, sunshine! I'm glad you were satisfied with the application process to set up the beacon. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
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Kirstin Gasteiger

March 17, 2026

5  out of  5
rating by Kirstin Gasteiger
"Nick and his team are wonderful people, always happy to help and are happy to reach out for any help you might need"
We responded:
"Thank you, Kirstin! I'm glad to hear that you find our team so helpful and approachable. We’re committed to being there whenever you need us. Let us know if there's anything else we can assist you with!"