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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Guangsheng Li

February 25, 2026

5  out of  5
rating by Guangsheng Li
"State Farm provides good service. The agent assistant, Fran shares good discount information with me."
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nnchar Harvey

February 23, 2026

5  out of  5
rating by nnchar Harvey
"I received information about health insurance at an event at our local mall. Nick had provided me with helpful information and met with me and my husband. After speaking with Nick we decided on Humana as I was pleased with the benefits to us as our previous Medicare Advantage plan was discontinued."
We responded:
"Thank you for sharing your experience! I'm happy to hear that you and your husband found the information helpful in choosing Humana. If you have any more questions or need assistance, feel free to reach out anytime!"
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Rosemary Ortiz

February 21, 2026

5  out of  5
rating by Rosemary Ortiz
"This is the best Statefarm office!!
I've called several times and have gone in person and have always had all my questions answered! The staff is so friendly! The agent Nick Romo personally called me back when I had
to file a claim on a Friday night."
We responded:
"Thank you for this 5 star review and choosing us for your auto, home, and life insurance."
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Tonia Morter

February 20, 2026

5  out of  5
rating by Tonia Morter
"Nick Romo exceeded our expectations with his comprehensive understanding of our insurance needs, taking the time to thoroughly explain all aspects."
We responded:
"Thank you, Tonia! I'm happy to know that our thorough approach and understanding of your insurance needs made a positive impact. We’re always here to assist with any questions or future needs. Let us know if we can help with anything else!"
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Stephen Vaknin

February 20, 2026

5  out of  5
rating by Stephen Vaknin
"I've been working with Nick's team since 2020 and they have always gone above & beyond for our business. We operate a complex contracting firm in NYC, and the insurance needs require daily communication & changes. We especially enjoy working with Serenity, our account manager, who goes above and beyond (even when back and forth discussions stretch 200+ emails on a single thread!)

All in all, I would definitely recommend working with Nick and his team for all GL, umbrella, vehicle, and WC needs."
We responded:
"Thank you, Stephen! I'm glad our team has been able to support your contracting firm so effectively. We understand the complexities of your insurance needs and are committed to providing the best service possible. Your recommendation means a lot to us. If there's anything else we can assist with, just let us know!"
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E R

February 13, 2026

5  out of  5
rating by E R
"Serenity is hands down the best she’s been helping me through a situation with my renters insurance. She has went above and beyond to make sure everything great. 10/10 would recommend this agency to anyone who’s looking to be covered"
We responded:
"Thank you for your fantastic review! I'm so happy to hear that our team has been such a great help with your insurance. We appreciate your recommendation and are always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
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Jess Clement

February 13, 2026

5  out of  5
rating by Jess Clement
"I appreciate everyone’s efforts at Nick’s office in assisting me in adding additional vehicle coverage to my policy. They gave me a great price with solid coverage quickly. I highly recommend!"
We responded:
"Thank you, Jess! I'm happy to hear that our team was able to assist you efficiently with your coverage. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Duverglas Cherilus

February 12, 2026

5  out of  5
rating by Duverglas Cherilus
"Mwen toujours sa ki pi bon, se pou m di wou se State farm ki pi bon asirans et nou bay bon service. Employé ki banm service jodi a mwen Bali 10/10"
We responded:
"Duverglas, thank you so much for the 5-star review! We are honored by your kind words and so happy to hear that our team provided you with 10/10 service today. We truly appreciate your support and are proud to be your insurance provider. Please don't hesitate to reach out if you need anything else!"
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Angel Dingle

February 11, 2026

5  out of  5
rating by Angel Dingle
"Very helpful and polite the willingness to help someone is always appreciated thank you and have a great day"
We responded:
"Angel, thank you for your wonderful feedback! I'm happy to know you found our team helpful and polite. We’re always here to assist you with any insurance needs. Have a fantastic day!"
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Irene Marion

February 11, 2026

5  out of  5
rating by Irene Marion
"Always there to answer questions where you can understand them

Fran was super great doing a quote"
We responded:
"Irene, we're pleased to know that we were able to provide clear explanations to your questions! Our team is always here to ensure you understand your insurance needs. Thank you for recognizing our commitment to clarity and customer service. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"
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Ariana Bastian

February 11, 2026

5  out of  5
rating by Ariana Bastian
"Fran has been awesome with taking care of my vehicle insurance and helping me remove one of my vehicles!"
We responded:
"Hey, Ariana! Thanks so much for letting us know that Fran has been awesome in taking care of your auto insurance and helping you remove one of your cars. We appreciate you trusting us with your coverage and are happy to hear the process was handled efficiently. If you ever need anything else, our team is here to help."
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Valerie Foster Githinji

February 10, 2026

3  out of  5
rating by Valerie Foster Githinji
"Assessing correct amount of monthly car insurance after noticing discounts had not been applied."
We responded:
"Valerie, we appreciate you sharing your feedback with us. We understand the importance of ensuring that all policy details, including applicable discounts, are accurately reflected in your monthly premium. Our team is always working to review and update account information to provide the best possible service. Please feel free to reach out to our office directly if you would like to discuss your specific account details further."
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grace Han

February 10, 2026

5  out of  5
rating by grace Han
"Serenity is the best and so patient.Love her ."
We responded:
"Thank you for your feedback, Grace! I'm delighted to hear that Serenity provided you with such a positive experience. We appreciate your kind words and are here to assist you with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Angel Kahala

February 6, 2026

5  out of  5
rating by Angel Kahala
"Incredibly helpful and extremely kind. Nick’s office has helped me so much with big things such as a Total Loss accident or small things like Good driving discounts, I feel supported at all times!

I also want to mention Fran who was very kind over the phone and efficient at taking care of policy related tasks."
We responded:
"Angel, thank you for your wonderful feedback! I'm happy to know that you felt supported during the claims process and that everything was handled promptly. If you ever need anything else, feel free to reach out!"
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Ari Goodman

February 2, 2026

5  out of  5
rating by Ari Goodman
"Serenity and Nick Romo helped me when I moved across the country. I just got into the state and had no idea steps I needed to take to get insured for everything. Serenity was constantly available to communicate with me every step of the way. She was always making sure I was aware of every step of the process and made me feel constantly reassured. Nick Romo and his team are fantastic and k am so glad I chose them."
We responded:
"Thank you, Ari! I'm happy to hear that Serenity and I were able to assist you during your move and provide the support you needed. It's wonderful to know you felt reassured throughout the process. We’re grateful to have you with us. Let us know if you need anything else!"
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Dawn Murphy

February 2, 2026

5  out of  5
rating by Dawn Murphy
"Nick and his team were extremely helpful and professional. I highly recommend using them"
We responded:
"Thank you, Dawn! I'm happy to hear that the team and I were able to assist you so well. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Ryan Plesnarski

January 27, 2026

5  out of  5
rating by Ryan Plesnarski
"Fran was very helpful. Quick and easy adding of a vehicle."
We responded:
"Hey Ryan! Thanks for letting us know that Fran made adding your car quick and easy. We’re happy she could assist and make the process simple for you. We really appreciate you taking the time to share your experience!"
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Kirstin Zinger

January 15, 2026

5  out of  5
rating by Kirstin Zinger
"Fran was very helpful!"
We responded:
"Hey, Kirstin! Thank you for sharing this and for the five stars. I’m glad to hear Fran was able to assist you and make your renter’s insurance experience a good one. We appreciate you choosing our team and taking the time to leave a review."
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amy thomas

January 9, 2026

5  out of  5
rating by amy thomas
"Excellent customer service!"
We responded:
"Thank you, Amy! I'm happy to hear you appreciated our customer service. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"
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Belinda Mieleszko

January 8, 2026

5  out of  5
rating by Belinda Mieleszko
"Fran made my insurance process very easy. Very helpful and knowledgeable. Thank you!"
We responded:
"Thank you, Belinda! I'm happy to hear that Fran made your insurance process easy and was able to assist you with her knowledge. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Hinson Chen

January 3, 2026

5  out of  5
rating by Hinson Chen
"Very professional, responsible, efficient and with smooth communication"
We responded:
"Thank you, Hinson! I'm happy you found our service professional and efficient. We always aim for smooth communication and responsibility in all our interactions. If you need anything else, feel free to reach out!"
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Huiju Park

December 27, 2025

5  out of  5
rating by Huiju Park
"Nick is very kind and professional!"
We responded:
"Thank you, Huiju Park! I'm happy to hear that you found us to be both kind and professional. We appreciate your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Darien Guy

December 18, 2025

5  out of  5
rating by Darien Guy
"The agent I worked with was very helpful with finding me the best deals to lower my rate!"
We responded:
"Thank you, Darien! I'm happy to hear that our team was able to assist you in finding great deals to lower your rate. We always aim to provide the best service possible. If you have any more questions or need further assistance, feel free to reach out anytime!"
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michelle lavigne

December 17, 2025

5  out of  5
rating by michelle lavigne
"Super helpful staff. I’ve been with State Farm for over 20yrs and have always had positive experiences."
We responded:
"Michelle, thank you for your wonderful feedback! I'm happy to hear that our team has been helpful and that you've had such positive experiences with us over the years. We truly appreciate your loyalty and look forward to continuing to serve you. If you ever need anything, just let us know!"
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Linda

December 16, 2025

5  out of  5
rating by Linda
"Nick was very knowledgeable and kind. He helped me get new health insurance and I appreciate that. He was very helpful. I would recommend him to anyone who needs insurance."
We responded:
"Thank you, Linda! I'm happy to hear that I was able to assist you with your health insurance needs. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"