State Farm® Insurance Agent Nick Romo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Beth Krause
June 20, 2025
5
out of
5
rating by Beth Krause
"Serenity at State Farm in Ithaca is absolutely wonderful to work with. She’s incredibly knowledgeable, kind, and responds quickly to any questions or concerns. It's clear she genuinely cares about helping her clients and making the process smooth and stress-free. Highly recommend!"
We responded:
"Thank you for your review, Beth! I'm happy to hear that Serenity has been so helpful and attentive. We’re committed to providing a smooth and stress-free experience for everyone. If you have any more questions or need assistance, feel free to reach out anytime!"
Leah Perlmutter
June 6, 2025
5
out of
5
rating by Leah Perlmutter
"Just purchased homeowners and auto insurance from Nick Romo. We were shopping around and got quotes from a variety of different insurance agencies. Compared with other agents we spoke to, Nick seemed more competent and offered better customer service. He even scheduled a phone call after business hours to answer some of our questions. Glad to do business with him. (Full disclosure: Upon closing the deal with Nick, I thanked him and gave him my positive feedback on the phone, and in a follow up email he asked me to write a review.)"
We responded:
"Thank you, Leah, for sharing your experience! I'm happy to hear that Nick's service stood out and that he was able to assist you with your insurance needs, even after hours. We truly appreciate your trust in us and your willingness to share your feedback. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Sheila Payne
June 4, 2025
5
out of
5
rating by Sheila Payne
"Serenity Love at Nick Romo helped me when I got a bill that I did not understand. Serenity was super serene! and efficient. We thought we had all of our plans on autopay. She explained what happened and immediately sent me new policy and set up the extra premium on our autopay. She is the best customer rep. ever."
We responded:
"Thank you for your review, Sheila! I'm happy to hear that Serenity was able to assist you with your billing concerns and get everything sorted out efficiently. We appreciate your kind words about her service. If you have any more questions or need further assistance, feel free to reach out!"
Barb
May 28, 2025
5
out of
5
rating by Barb
"I called around to get car insurance. Great price and great service. I highly recommend!"
We responded:
"Thank you for the 5 stars, Barb! We’re glad to hear that your experience with the team was a positive one! It means a lot that you took the time to share your feedback, and we’re grateful to be able to support your insurance needs. We’re here whenever you need us!"
Andrew Dawkins
May 22, 2025
5
out of
5
rating by Andrew Dawkins
"Excellent customer service! Fran was wonderful to speak with."
We responded:
"Thank you, Andrew, for your feedback! I'm glad to hear that Fran provided you with excellent customer service. We appreciate your kind words and are here to assist you with any future needs or questions."
Joanne Sweeney
May 21, 2025
5
out of
5
rating by Joanne Sweeney
"I am all about the personal contact and outreach, especially in my profession as a Realtor. Had insurance needs to address and Nick reached out and we discussed with resolution as the end of the conversion! Thank you Nick!"
We responded:
"Thank you for sharing your experience, Joanne! We're so pleased our team could connect with you to address your insurance needs through personal outreach. As a fellow professional who values direct communication, we appreciate you recognizing this approach. Ensuring productive conversations that lead to clarity is what we strive for, and we're grateful you took the time to share your positive feedback. We look forward to continuing to serve you with the same attentive care."
Paul DL
May 12, 2025
1
out of
5
rating by Paul DL
"Update: I reduced this to one star for two reasons: 1) Two untrue assertions in his response : That he responded immediately, with immediate action taken (for a policy he sold, fraudulently using my address). 2) The snarky reply: "opening somebody else's mail" - suggesting I did something wrong. The mail was fraud, and I needed the agent's name and policy number to report it. His claim that he reported it "immediately" is untrue - as it directly contradicts his own words (quoted below) - telling me he could not act until the fraudster gives him real information - as if he ever might - and still has not - after years. The claim that the "appropriate department" had "taken immediate action" is untrue as evidenced by the many years this went unresolved - with me still receiving State Farm correspondence for the fraudster within a week of this agent's false claims. Rather than take action, it seems the SOP for this office is to defer responsibility (to the fraudster), blame the victim, and rewrite history. At least that's been my experience. One final note: My address is 60 miles away from this office - with 38 State Farm Agents within 25 miles of my address. Shouldn't a trained insurance agent see this as suspicious? Original Post: This office needs to take fraud more seriously. They provided a policy for a fraud, using my address to lower his rates. I reported it to this office over several years, but I continued to receive State Farm correspondence. When I made a detailed complaint through State Farm's Website, the reply I got was that he could do nothing until they received the correct address - from the fraud that only gives a fake address. This is a catch 22. I'll post the response quote below. Finally, when I contacted MY State Farm Agent, the process of cancelling the fraudster's policy began. Here's verbatim the response I got per above: "Dear Paul We are working on obtaining his proper address. We cannot remove the address without obtaining. As soon as we have the address, we will make the change." I give 3 stars instead of one because the office staff is ALWAYS respectful, so I'm aware that this is an outlier circumstance for which the office responded poorly."
We responded:
"Dear Paul Thank you for going above and beyond (even opening someone else’s mail) in reporting this situation to us. I immediately reported this case of fraud to the appropriate department and they have taken appropriate action immediately. Your compliment about my team is sincerely appreciated, especially since you are NOT a customer of our office. "
Bob Wise
May 6, 2025
5
out of
5
rating by Bob Wise
"Frances Rendino helped me transfer insurance from one vehicle to another. She is knowledgeable, efficient, friendly, cheerful, and a pleasure to work with. So is everyone else at the Nick Romo State Farm Insurance Agency. I highly recommend Frances Rendino in particular and everyone at the Nick Romo State Farm Insurance Agency"
We responded:
"Thank you, Bob, for your wonderful feedback! I'm glad to hear that Frances was able to assist you with your vehicle insurance transfer smoothly. Her knowledge and cheerful demeanor truly make a difference. We're grateful for your recommendation and are here to help with any future insurance needs you may have!"
Nicolas Ziebarth
May 6, 2025
5
out of
5
rating by Nicolas Ziebarth
"Great local insurer from Ithaca. Very happy about the service!"
We responded:
"Thank you, Nicolas, for your kind words! I'm glad to know you're happy with the service provided by our office here in Ithaca. If you need further assistance, feel free to reach out."
Jenny VanAtta
April 25, 2025
5
out of
5
rating by Jenny VanAtta
"Excellent service!! The health supplement policy is fantastic! It recently helped me cover medical expenses that were not fully covered by my health insurance. Thank you Catrina Romo for sharing information about this amazing policy."
We responded:
"Thank you, Jenny! I'm happy to hear that the your policy has been beneficial in covering your medical expenses. Catrina's dedication to sharing valuable information is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Margaret Hurley
April 10, 2025
5
out of
5
rating by Margaret Hurley
"My dealings with this business have always been helpful, pleasant and efficient."
We responded:
"Thank you, Margaret, for sharing your experience! I'm happy to know that our team has been helpful, pleasant, and efficient in assisting you. If you ever need further assistance, feel free to reach out. We're here to help!"
Mary Williams
April 7, 2025
5
out of
5
rating by Mary Williams
"Fran was very Helpful, Patient, and Diligent in helping me. I highly recommend!!"
We responded:
"Mary, thank you so much for your wonderful rating! I'm happy to know that you had a positive experience with our office. If you ever need any further assistance, please don't hesitate to reach out. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"
Lauren Zoltek
February 28, 2025
5
out of
5
rating by Lauren Zoltek
"Fantastic experience, Chelsea was timely, respectful and very easy to work with!"
We responded:
"Thank you, Lauren! I'm glad you had a fantastic experience with Chelsea. It's wonderful to know she was timely, respectful, and easy to work with. If you have any more questions or need assistance in the future, feel free to reach out!"
naomi cator
February 28, 2025
5
out of
5
rating by naomi cator
"Very helpful and kind after my car crash."
We responded:
"Thank you, Naomi, for your kind words! I'm happy to know that you found our assistance helpful and kind during such a challenging time."
Lauren Godfrey
February 17, 2025
5
out of
5
rating by Lauren Godfrey
"What a breath of fresh air! Chelsea responded to my online inquiry with an email, offer to chat, and lots of information. This was the easiest process - reviewing current policies, identifying how State Farm could improve things, all the way through contacting my bank with escrow data! Absolutely a joy! Ha e questions? Chelsea can help!"
We responded:
"Thank you, Lauren, for sharing your experience! I'm glad to hear that Chelsea made the process smooth and informative for you. It's wonderful to know that reviewing your policies was a joy. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Patty DeGraff
February 17, 2025
5
out of
5
rating by Patty DeGraff
"I am so pleased with my experience with Chelsea at State Farm. She was very pleasant and easy to talk with. She listened to me and was able to meet my insurance needs perfectly. I am now receiving better coverage at a very minimal increase. I will recommend her to my friends and family! Thank you."
We responded:
"Thank you, Patty, for sharing your experience! I'm glad to hear that Chelsea made your experience pleasant and met your insurance needs so well. It's wonderful that you're receiving better coverage with minimal increase. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
Joshua
February 7, 2025
5
out of
5
rating by Joshua
"Having been with a handful of different insurance companies throughout the years, I can say hands down that Nick Romo and his team have been the best I've ever been with. Anytime I need something, they are right on the ball helping me out. My windshield broke the very first week I switched to them, and Catrina had gotten it taken care of the day I called. I did not have to do a thing! My rates have also been consistent, unlike the ones I have left in the past. I highly recommend them"
We responded:
"Joshua, I'm so glad to hear about your positive experience with our team! It's wonderful that Catrina was able to assist you promptly with your windshield issue. Consistent rates and reliable service are what we strive for, and it's great to know we've met your expectations. Thank you for your recommendation! If you ever need anything else, we're here to help."
Jay Batts
December 22, 2024
5
out of
5
rating by Jay Batts
"Experience was quick and to the point, Chelsea was amazing, quick to respond and extremely knowledgeable with regard to the barrage of questions I asked. Would recommend to anyone :)"
We responded:
"Thank you, Jay, for sharing your experience! I'm glad to hear that Chelsea was able to assist you so effectively and provide the information you needed. It's wonderful to know that her quick responses and expertise made a positive impact. We appreciate your recommendation and are here for any future questions or needs you may have!"
John Vongas
December 19, 2024
5
out of
5
rating by John Vongas
"Fran was incredibly helpful to me. I am overseas and required help to solve an issue regarding my automobile insurance with the DMV. She called the DMV herself to assist me better. 10/10"
We responded:
"Thank you, John, for sharing your experience! I'm glad Fran was able to assist you with your insurance issue while you're overseas. Her dedication to calling the DMV on your behalf truly reflects our commitment to providing exceptional service. If you need any further assistance, please don't hesitate to reach out."
Nick Luppino
December 11, 2024
5
out of
5
rating by Nick Luppino
"Great service. Very responsive. Always helpful."
We responded:
"Nick, thank you for your kind words! I'm glad you found our service responsive and helpful. Your satisfaction is our priority, and we appreciate your positive feedback. If you ever need anything in the future, don't hesitate to reach out."
Andrew finnigan
December 10, 2024
5
out of
5
rating by Andrew finnigan
"I was looking for a defensive driving discount and Frances quickly provided me a link and then promptly applied the discount after the class!"
We responded:
"Andrew, thank you for your wonderful review! I'm happy to hear that Frances was able to assist you quickly with your discount. We appreciate your feedback and are always here to help with any future needs. Have a great day!"
Clifford Milowicki
December 6, 2024
5
out of
5
rating by Clifford Milowicki
"I had the great pleasure to work with Fran today in Nick Romo's office as she efficiently helped me to find a solution to a last minute issue that I had resolving an old claim. Thank you Fran, you were fabulous !!"
We responded:
"Fran is indeed a fantastic part of our team, and I'm glad she could assist you efficiently with your claim issue. Your positive feedback means a lot to us. If you need any further assistance, don't hesitate to reach out. Thank you, Clifford!"
Bob Baker
November 21, 2024
5
out of
5
rating by Bob Baker
"Thank you nick for encouraging me to start life insurance"
We responded:
"Bob, I'm so happy you decided to start life insurance! It's great to know that our conversation made a positive impact. If you have any questions or need further assistance, feel free to reach out anytime. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"
Chris S
November 19, 2024
5
out of
5
rating by Chris S
"Catrina was an absolute pleasure to work with! Explained everything in full detail and offered many different options to fit my needs. Definitely a satisfied customer!"
We responded:
"Chris, thank you for sharing your experience! I'm glad to hear that Catrina was able to provide detailed explanations and offer various options to meet your needs. We appreciate your positive feedback and are happy to have you as a satisfied customer. If you have any further questions or need assistance in the future, our office is here to help. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"
Ken Ferro
November 12, 2024
5
out of
5
rating by Ken Ferro
"Great customer service when I added a new vehicle to be insured. Fran was very helpful and courteous, a pleasure to work with."
We responded:
"Ken, thank you for your wonderful review! I'm glad to hear that Fran was able to assist you efficiently and courteously when adding your new vehicle. We appreciate your kind words and are always here to help with any future needs. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"